Delivery Information
There are two delivery options available at checkout for large items (hutches and runs):
Standard Delivery (£14.95): Orders usually arrive within 4 to 7 working days after the order is placed.
Express Delivery (£17.95): Orders usually arrive within 2 to 4 working days after the order is placed.
Smaller Items (£5.95): Small accessories are usually delivered by Royal Mail or Evri Couriers within 3 to 5 working days.
Most hutch and run orders should reach you within 1–2 working days after they have been dispatched.
On very rare occasions, delays with our courier partners may occur, and your order might take longer than 2 working days to arrive.
Sometimes, your entire order may also arrive over a couple of days.
As a small business, we rely on third-party couriers to deliver your orders. In almost every instance, deliveries arrive on time and everything goes smoothly. However, there can be occasional hiccups or slight delays.
While we have no direct control over these situations, we will always do our best to follow up and assist in getting your order to you as quickly as possible
If there’s ever a delay with your delivery, please let us know and we’ll do everything we can to ensure your order arrives in a timely manner.
When will my order arrive?
Below is a guideline for when you might expect your order. These delivery times are estimates, and where the Express Delivery option is chosen.
Monday: Express orders received before 11:30 am should arrive Tuesday to Wednesday.
Tuesday: Express orders received before 11:30 am should arrive Wednesday to Thursday.
Wednesday: Express orders received before 11:30 am should arrive Thursday to Friday.
Thursday: Express orders received before 11:30 am should arrive Friday to Monday.
Friday: Express orders received before 11:30 am will arrive Monday to Tuesday.
Saturday-Sunday Express orders received over the weekend will be dispatched on Monday.
Express orders placed after 11:30 am will usually be dispatched the next working day, adjusting the expected arrival accordingly.
Standard orders are not usually dispatched straight away. Please allow more time for these to arrive.
Important Points.
Deliveries are typically made Monday to Friday between 8:00 am and 6:30 pm.
Any 'Express Delivery' orders placed after 11:30 am will usually be dispatched the next working day.
'Working days' are Monday to Friday and do not include public holidays or weekends.
You do not need to be at home to accept delivery. If no one is home when delivery is attempted, the courier will usually leave your order near your front door or in a safe location.
If it is not safe to leave your parcels, or if you would like your order placed in a specific location, please contact us before your order is dispatched.
Sometimes for orders consisting of multiple different items, we may send them with multiple different couriers.
Delivery Areas
We deliver to mainland England, Wales, and most lowland areas of Scotland.
While we would love to make our products available to as many people as possible, the cost of shipping to locations outside these areas, is prohibitively expensive, sometimes exceeding the price of the product itself.
For this reason, we can not offer delivery to areas outside these regions.
Delivery to Scottish Postcodes
We can deliver to most lowland areas of Scotland, including:
DD 1-7, DG, EH, FK1-6, G, KA1-26, KA29-30, KY, ML, PA1-19, PH1-2, TD
Our chosen courier company can deliver to the Isle of Wight; however, there is a delivery surcharge of £70 per order.