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Why don't you deliver to my area or at least give me the option of paying the premium?


It's nothing personal. It's down to the costs and the potential risks we face.

As much as we would like to offer our products to as many people as possible, the cost of shipping them with our couriers is just too high. Depending on your order, the box sizes and weight, this can be upwards of £70.

Should something happen to your order on its way to you then we would be responsible for it and the cost to simply resend an item or replace a part would more than likely leave us out of pocket and is one of the reasons why we do not offer this service.

But there is nothing stopping you arranging collection yourself.

What a few customers from Scotland and Northern Ireland have done in the past was to arrange a courier company of their choice to collect their order from our warehouses. Typically they use Parcelforce or Parcel Monkey.

If you live abroad and want one of our products we could also deliver the parcels to the UK courier themselves (our standard delivery charge would cover this if they are in England, Wales or the lowlands of Scotland) and then they would handle the international delivery to you.

If this is something you’d consider then please be aware that when either the couriers collect from our warehouse or if we deliver to them locally then they would become responsible for your order should anything part of it arrive damaged to you or not at all.

Some customers have had their order either delivered to a friend's or family’s house and then when next in the UK on a visit they have picked it up. Bear in mind if this is an option that the boxes are quite big and may not fit into a small car. You can double check the box sizes on the corresponding product page.

I hope this helps!

Please let us know whatever you decided or if you have any other questions.

 

 

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    If you have any questions that you couldn't find the answer to we'll be happy to help. Just email us at:

    We're online from 9 am until 6 pm Monday to Friday and most emails are answered within a few hours.

     

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    Rabbit-Hutches.co.uk is owned and operated by Thirty Four Store Ltd Company Registration No. 07229708. Registered in England - Vat No 141093934

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