Take a look at our most commonly asked questions below. Simply 'click' on any of the blue questions and the answer will be reveal below it.

If you cannot find the answer to you question from the list then use the enquiry form below to contact us and we'll be happy to help!

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• Do you deliver to Europe or Ireland?

  As much as we would like too, currently we do not deliver to Europe or Ireland (including N. Ireland).... sorry!
  
  This is down to the very high delivery costs and the increase potential for damage in transit.

• Do you have hutch covers?

  This is something we are currently working on. We don't have them at the moment but should in the coming months. We are getting samples made for our Balmoral and Windsor.
  
  As soon as we have them available we'll add them to our website and contact all previous buyers to let them know.

• How long does delivery take?

  On average it takes 2 to 3 working days for our range of rabbit hutches to be delivered.
  We like to get in touch either via email to get some basic delivery instructions before we can dispatch your order.
  

• Can a specific day be requested for delivery?

  Got a special date in mind that you would like your hutch delivered? Not a problem ... delivery can be made on a specific day, and we do it all the time. Simply email us after you order to bring it to our attention.
  
  Please note: If you require your coop to be delivered on a Saturday or before 1pm during the week there will be extra delivery charges involved.

• What happens if I receieve my order and it is damaged?

  Unfortunately, from time to time an order arrives damaged. We know how annoying this can be because we order things online too and we too have opened a box only to find something is broken.
  
  Please do not panic! We will sort this out quickly
  
  We have very good policies and procedures in place because we know how important it is we deal with this professionally. We will try to exceed your expectations.
  
  The best thing and the quickest way to get the ball rolling is to simply send us a short email us with a few images of the offending part. By doing this it helps us:
  
  1. Identify the damaged part.
  2. Work out whether the damaged occurred during transit or is the fault of our production and packing.
  3. Most importantly, it allows us to put in a claim, either with the transport company (we have delivery insurance and we would like to use it) or to raise the issue with our production side and take steps to make sure this doesn’t happen again!
  
  What we will do:
  Once we have received your email and images we will contact you with details of when we will dispatch your new replacement part.
  
  If we can get everything in order before 12pm that day we will aim to dispatch your replacement in the afternoon so you get the part the following working day.
  
  Damages are rare but they do happen. It’s the nature of the business. But we do sincerely apologize for any inconvenience caused. Please bear with us as we try to make it right. Thanks.
  
  Real Customer Comments
  
  “In my opinion you only really find out how good a company's customer service is when things go wrong. They do, we all make mistakes, it's how those mistakes are rectified that make a company truly great. Based on your service so far we would definitely recommend you. It shows that you value customer satisfaction very highly”
  Rob Wheeler - Perton in Staffordshire.
  
  “I was really impressed at how quickly the order was dispatched and then when faulty the speed of your response and how it was dealt with I appreciated the contact which was made.
  Jo Westmoreland - Nottingham.